Service quality measurement and its implications: a case study of Vishal Mega Mart.

Harvinder Singh S. K. Chadha Bikramjit Rishi

Published in: Int. J. Serv. Stand. (2010)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
competitive advantage
case study
information quality
information systems
quality of service
online shopping
call center
incident management
job satisfaction
competitive environment
learning styles