From Products to Product-Service Systems: IT Driven Transformation of a Medical Equipment manufacturer to a Customer-Centric Solution Provider.
Jens FählingFelix KöblerJan Marco LeimeisterHelmut KrcmarPublished in: ICIS (2010)
Keyphrases
- service systems
- product information
- customer requirements
- software vendors
- product catalogs
- product design
- customer demand
- call center
- supply chain
- customer preferences
- marketing campaigns
- production planning
- service level
- demand variability
- optimal solution
- queueing model
- customer orders
- production cost
- service oriented
- np hard