The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty toward the Websites of Their Favorable Football Teams.
Javad Khazaei PoolAli DehghanHadi Balouei JamkhanehAkbar JaberiMaryam SharifkhaniPublished in: Int. J. E Bus. Res. (2016)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- service providers
- electronic commerce
- online shopping
- competitive advantage
- information systems
- call center
- website
- quality of service
- video data
- subjective norm
- incident management
- customer loyalty
- competitive environment
- job satisfaction
- multi agent
- data mining
- database