E-participation service in malaysian e-government website: the user experience evaluation.
Nasrah Hassan BasriWan Adilah Wan AdnanHanif BaharinPublished in: IC4E (2019)
Keyphrases
- e government
- user experience
- service delivery
- website
- mobile services
- service provision
- public services
- public sector
- end users
- electronic government
- government services
- public administration
- digital government
- developing countries
- user behavior
- public participation
- user interaction
- mobile applications
- government organizations
- service offerings
- user interface
- government agencies
- open government
- online services
- inter organizational
- knowledge management
- web services
- service providers
- user centered
- federal government
- life cycle
- government websites
- information sharing
- expert systems
- information systems
- business process change
- secure information sharing