Improving Service Quality in Nursing Homes Based on the Employee's Satisfaction.
Mikako ItoKanta ItoShinichiro KawabataAtsushi EndoTomoko OtaNoriaki KuwaharaPublished in: ICServ (2013)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- information systems
- competitive advantage
- online shopping
- information quality
- call center
- health care
- quality of service
- incident management
- job satisfaction
- smart home
- technology acceptance
- competitive environment
- web services