Business strategy-IT alignment in a multi-actor setting: a mobile e-service case.

Vincent Pijpers Jaap Gordijn Hans Akkermans

Published in: ICEC (2008)

Keyphrases

customer service
business strategy
web services
mobile phone
mobile services
value added services
mobile devices
computing environments
mobile environments
service providers
competitive environment
case study
high level
mobile learning
call center
internet services