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On Predicting a Call Center's Workload: A Discretization-Based Approach.
Luís Moreira-Matias
Rafael Nunes
Michel Ferreira
João Mendes-Moreira
João Gama
Published in:
ISMIS (2014)
Keyphrases
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call center
service level
asymptotically optimal
arrival rate
service quality
queueing model
neural network
response time
queue length
heavy traffic
customer service
service systems
operational decisions
real time
databases
expert systems