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The process of solving problems with self-service technologies: a study from the user's perspective.
Alireza Nili
Mary Tate
David Johnstone
Published in:
Electron. Commer. Res. (2019)
Keyphrases
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solving problems
data sets
empirical studies
statistical analysis
business intelligence
experimental study
viewpoint
user interface
information systems
website
decision support
learning styles
retrieval process
user centric
mixed initiative
user acceptance