Let's Make This Personal: Improving the User Experience on Support Portals Through Personalization.
Jon G. TempleKenn RobersonPaula NezbedovaPublished in: AHFE (21) (2019)
Keyphrases
- user experience
- end users
- user behavior
- user perceptions
- user interface
- user interaction
- mobile services
- user engagement
- personal preferences
- user studies
- user centric
- user acceptance
- social bookmarking
- information retrieval
- user centered
- emerging technologies
- personal information
- individual user
- context aware
- recommender systems
- information systems
- artificial intelligence