Where to Go in the Near Future: Diverging Perspectives on Online Public Service Delivery.
Alexander van DeursenPublished in: EGOV (2007)
Keyphrases
- service delivery
- online services
- e government
- public services
- life cycle
- end to end
- service provision
- service management
- web services
- government information
- online learning
- public organizations
- government services
- e learning
- public administration
- government agencies
- public sector
- real world
- information technology
- mobile technologies
- artificial intelligence