Anchorage: Visual Analysis of Satisfaction in Customer Service Videos via Anchor Events.
Kamkwai WongXingbo WangYong WangJianben HeRong ZhangHuamin QuPublished in: CoRR (2023)
Keyphrases
- visual analysis
- customer service
- customer satisfaction
- eye tracking data
- service quality
- information visualization
- data analysis
- visual analytics
- levenshtein distance
- human activities
- event detection
- event recognition
- databases
- customer support
- governmental organizations
- video clips
- image processing
- information retrieval
- machine learning
- call center
- multimedia