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On evaluation of customer dissatisfaction index based on sentiment analysis: a statistical approach.
Sugato Chakrabarty
Sabyasachi Bhattacharya
Karishma Batra
Published in:
Int. J. Data Anal. Tech. Strateg. (2013)
Keyphrases
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sentiment analysis
opinion mining
sentiment classification
sentence level
text classification
multi aspect
online reviews
product features
text mining
user generated
social media content
expert systems
customer service
natural language processing
information extraction
customer support
search engine