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e-Governance Service Quality of Common Service Centers: a Review of Existing Models and Key Dimensions.
Vijaya S. Uthaman
Vasanthagopal Ramankutty
Published in:
ICEGOV (2017)
Keyphrases
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service quality
service providers
customer satisfaction
electronic commerce
quality of service
online shopping
database
user satisfaction
real time
databases
information quality
relevant literature
information technology
cloud computing
competitive environment
incident management