E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery.
Antonio CordellaNiccoló TempiniPublished in: Gov. Inf. Q. (2015)
Keyphrases
- e government
- service delivery
- public administration
- change management
- public organizations
- public sector
- service provision
- developing countries
- organizational culture
- public services
- government services
- government agencies
- government information
- digital government
- knowledge management
- policy makers
- information and communication technologies
- information sharing
- inter organizational
- online services
- case study
- life cycle
- information technology
- enterprise architecture
- artificial intelligence
- peer to peer
- web services