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The Flow-Service-Quality Framework: Unified Engineering for Large-Scale, Adaptive Systems.
Alan R. Hevner
Richard C. Linger
Ann E. Kelley Sobel
Gwendolyn H. Walton
Published in:
HICSS (2002)
Keyphrases
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service quality
adaptive systems
user satisfaction
software engineering
customer satisfaction
information retrieval
artificial intelligence
electronic commerce
adaptation strategies
databases
machine learning
context aware
online shopping