Pricing, Frills, and Customer Ratings.

Dmitri Kuksov Ying Xie

Published in: Mark. Sci. (2010)

Keyphrases

collaborative filtering
customer service
electronic commerce
customer behavior
customer knowledge
user preferences
customer satisfaction
financial markets
dynamic pricing
latent factor models
pricing model
churn prediction
retail banking
network revenue management
user profiles
call center
decision making