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Modeling IT support organizations using multiple-priority queues.

Claudio BartoliniCesare StefanelliMauro Tortonesi
Published in: NOMS (2012)
Keyphrases
  • knowledge management
  • information technology
  • priority queue
  • neural network
  • information systems
  • service management
  • decision making
  • digital libraries
  • data mining
  • arrival processes