Effect of IT Capability on the Alignment between Business and Service Innovation Strategies.
Hyun-Sun RyuJae-Nam LeePublished in: PACIS (2013)
Keyphrases
- telecommunications industry
- knowledge management
- service delivery
- service management
- technological innovation
- case study
- information systems
- service provision
- mission critical
- decision making
- web services
- business process
- business intelligence
- enterprise systems
- customer service
- electronic business
- service providers
- enterprise application integration
- information services
- service oriented
- electronic commerce
- business processes
- mobile services
- management system
- end users
- business innovation
- real world
- customer support
- executive information systems
- return on investment
- south africa
- image alignment
- supply chain management
- service oriented architecture
- service quality
- business models