Conversational agents in business: A systematic literature review and future research directions.
Rodrigo BavarescoDiórgenes SilveiraEduardo Souza dos ReisJorge L. V. BarbosaRodrigo da Rosa RighiCristiano André da CostaRodolfo Stoffel AntunesMárcio Miguel GomesClauter GattiMariangela VanzinSaint Clair JuniorElton SilvaCarlos MoreiraPublished in: Comput. Sci. Rev. (2020)
Keyphrases
- literature review
- conversational agents
- current issues
- conversational agent
- case study
- natural language interfaces
- dialog systems
- business processes
- data mining
- information systems
- electronic commerce
- business models
- information systems development
- fuzzy theory
- human communication
- business applications
- design science
- data sets
- software engineering
- real world