Servitization in the automotive sector: creating value and competitive advantage through service after sales.
Sven VerstrepenDirk DeschoolmeesterRoelof van den BergPublished in: APMS (1999)
Keyphrases
- competitive advantage
- service quality
- customer service
- business processes
- service providers
- knowledge management
- customer support
- business information
- web services
- customer relationship management
- customer satisfaction
- competitive environment
- market competition
- financial services
- electronic commerce
- call center
- service oriented
- service discovery
- service composition
- higher education
- quality of service
- business analytics
- case study
- strategic advantage
- databases
- market share
- business intelligence
- supply chain
- e learning