Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users.
Sven LaumerChristian MaierTim WeitzelPublished in: Eur. J. Inf. Syst. (2017)
Keyphrases
- user satisfaction
- information quality
- qualitative and quantitative
- information systems
- user perceptions
- service quality
- structural equation modeling
- quantitative and qualitative
- customer satisfaction
- perceived usefulness
- content management system
- database
- factors affecting
- technology acceptance
- post hoc analysis
- website
- machine learning