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Search and Topic Detection in Customer Requests - Optimizing a Customer Support System.
Kathrin Eichler
Matthias Meisdrock
Sven Schmeier
Published in:
Künstliche Intell. (2012)
Keyphrases
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customer support
topic detection
customer service
customer satisfaction
high tech
electronic commerce
technical support
document collections
world wide
document level
information retrieval
e learning
metadata
knn
user queries
service quality