Using Polynomial Modeling to Understand Service Quality in E-Government Websites.
Rohit NishantShirish C. SrivastavaThompson S. H. TeoPublished in: MIS Q. (2019)
Keyphrases
- e government
- service quality
- government services
- electronic government
- public sector
- government websites
- service providers
- technology acceptance
- digital government
- customer satisfaction
- website
- government organizations
- electronic commerce
- developing countries
- public administration
- user satisfaction
- government agencies
- service delivery
- competitive advantage
- online shopping
- knowledge management
- quality of service
- federal government
- secure information sharing
- job satisfaction
- inter organizational
- information sharing
- web pages
- information systems
- information quality
- government information
- governmental organizations
- real time