Mobile services use and citizen satisfaction in government: integrating social benefits and uses and gratifications theory.
Changlin WangThompson S. H. TeoYogesh DwivediMarijn JanssenPublished in: Inf. Technol. People (2021)
Keyphrases
- mobile services
- relationship management
- e government
- government agencies
- social media
- government services
- digital government
- mobile devices
- mobile web
- mobile applications
- public sector
- behavioral intention
- information services
- mobile users
- information technology
- information sharing
- databases
- public administration
- customer relationship management
- database
- user experience
- end users
- data warehouse
- user interaction
- digital libraries
- case study
- business opportunities
- intelligent agents