Legitimating User Participation in Mature Organisations- Exploring Social Media Adoption in a Financial Services Organization.
Mario RamotarJoão John BaptistaPublished in: ICIS (2013)
Keyphrases
- user participation
- financial services
- social media
- banking services
- risk management
- knowledge management
- competitive advantage
- information systems
- content creation
- information systems development
- economic development
- information technology
- online forums
- e government
- social networking
- user generated content
- decision support system
- social networks
- systems development
- policy makers
- online social networks
- decision making
- search engine
- web content
- expert systems