Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations.
Jan MizgajskiAdrian SzymczakRobert GlowskiPiotr SzymanskiPiotr ZelaskoLukasz AugustyniakMikolaj MorzyYishay CarmielJeff HodsonLukasz WójciakDaniel SmoczykAdam WróbelBartosz BorowikAdam ArtajewMarcin BaranCezary KwiatkowskiMarzena Zyla-HoppePublished in: CoRR (2019)
Keyphrases
- language understanding
- real time
- human communication
- cognitive psychology
- call center
- human experts
- multi party
- natural language understanding
- artificial intelligence
- machine learning
- domain specific
- decision makers
- information processing
- hidden markov models
- human users
- language processing
- expert systems
- web services