The Nature of Knowledge-intensive Person-oriented Services - Challenges for Leveraging Service Engineering Potentials.
Philipp MenschnerMarco HartmannJan Marco LeimeisterPublished in: ISSS/BPSC (2010)
Keyphrases
- knowledge intensive
- service providers
- service discovery
- web services
- service oriented
- service composition
- knowledge acquisition
- software intensive systems
- workflow management
- service quality
- service oriented architecture
- mobile services
- service delivery
- information services
- service selection
- service platform
- service management
- customer service
- service offerings
- service integration
- web service composition
- value added services
- network services
- end users
- loosely coupled
- software as a service
- software engineering
- context aware services
- law enforcement
- service description
- internet services
- service requirements
- knowledge management
- human resources
- computing environments
- service systems
- context aware
- virtual organization
- machine learning
- real world
- artificial intelligence
- cloud services
- directory service
- expert systems