Not Human After All: Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents.
Stephan DiederichTim-Benjamin LembckeAlfred Benedikt BrendelLutz M. KolbePublished in: ECIS (2020)
Keyphrases
- human communication
- multi agent systems
- human users
- virtual agents
- end users
- artificial agents
- conversational agents
- multi agent
- embodied agents
- conversational agent
- multi party
- web services
- software agents
- multiagent systems
- cognitive effort
- global view
- agent interactions
- autonomous agents
- cooperative
- user profiles
- interface agent
- service oriented
- service providers
- multi modal
- virtual characters
- physical location
- relevance feedback
- user interaction
- user preferences
- machine intelligence
- service quality
- intelligent agents
- mobile agents
- individual user
- dynamic environments
- coalition formation
- service composition
- user model
- failure recovery
- agent mediated
- resource allocation
- agent teams
- computer graphics