Explainable Sentiment Analysis Application for Social Media Crisis Management in Retail.
Douglas CirqueiraFernando AlmeidaGültekin CakirAntonio Jacob Jr.Fábio M. F. LobatoMarija BezbradicaMarkus HelfertPublished in: CHIRA (2020)
Keyphrases
- sentiment analysis
- crisis management
- social media
- opinion mining
- sentiment classification
- public opinion
- social media content
- user generated
- natural language processing
- expert systems
- text mining
- decision makers
- supply chain
- management system
- emergency management
- machine learning
- databases
- user generated content
- product reviews
- neural network
- product features