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A cloud-based solution for the performance improvement of IT support organizations.

Claudio BartoliniCesare StefanelliDavide TargaMauro Tortonesi
Published in: NOMS (2012)
Keyphrases
  • information systems
  • knowledge management
  • decision making
  • information technology
  • data sets
  • optimal solution
  • exact solution
  • website
  • np hard
  • workplace learning