The Impact of Switching Costs on the Outsourcing of Knowledge-Intensive Business Processes.
Zhijian CuiPublished in: Decis. Sci. (2017)
Keyphrases
- knowledge intensive
- business processes
- business process
- knowledge acquisition
- switching costs
- workflow management
- process management
- business activities
- business process models
- process model
- business process management
- individual level
- web services
- inter organizational
- workflow management systems
- law enforcement
- human resources
- software development
- knowledge management
- business partners
- competitive advantage
- network effects
- real world
- case study
- machine learning
- service providers
- factors influencing
- information technology
- expert systems
- decision making
- social networks