How perceived justice affects total user satisfaction: applying service recovery perspective.
Ibrahim AlmarashdehPublished in: Electron. Gov. an Int. J. (2021)
Keyphrases
- user satisfaction
- service quality
- customer satisfaction
- perceived usefulness
- information systems
- structural equation modeling
- perceived quality
- failure recovery
- user perceptions
- information sharing
- online shopping
- quality attributes
- service providers
- web services
- information quality
- objective measures
- relative importance
- service oriented
- response time
- end users
- website