Queues with impolite customers.
Süleyman ÖzekiciJingwen LiFee Seng ChouPublished in: Queueing Syst. Theory Appl. (1994)
Keyphrases
- single server
- service rates
- poisson arrivals
- service times
- retrial queue
- arrival process
- waiting times
- arrival rate
- queueing systems
- finite capacity
- arrival processes
- processor sharing
- customer satisfaction
- special case
- queue length
- customer service
- marketing strategies
- queueing model
- steady state
- data sets
- cost efficient
- heavy traffic
- asymptotically optimal
- queuing systems
- customer preferences
- priority queue
- random variables
- information technology
- case study