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Customer perception of the deceptiveness of online product reviews: A speech act theory perspective.

Sana AnsariSumeet Gupta
Published in: Int. J. Inf. Manag. (2021)
Keyphrases
  • online product reviews
  • opinion mining
  • customer reviews
  • sentiment classification
  • customer satisfaction
  • electronic commerce
  • information systems
  • web pages
  • reinforcement learning
  • email