The effects of sources of applications programs on user satisfaction: an empirical study of micro, mini & mainframe computers using an interactive artificial intelligence expert-system.
Avi RushinekSara F. RushinekPublished in: SIGCPR (1985)
Keyphrases
- user satisfaction
- expert systems
- artificial intelligence
- computer programs
- information systems
- knowledge based systems
- knowledge engineering
- personal computer
- customer satisfaction
- service quality
- information quality
- databases
- structural equation modeling
- user interaction
- knowledge representation
- client server
- knowledge base
- quality attributes
- perceived quality
- objective measures
- software engineering
- perceived usefulness
- application programs
- database
- technology acceptance
- rule based reasoning