Measuring Business Feedback Cycles as Enhancement of the Support Knowledge Engineering Process.
Alexander HollandMadjid FathiPublished in: PAKM (2006)
Keyphrases
- knowledge management
- process oriented
- domain knowledge
- relevant knowledge
- knowledge acquisition
- prior knowledge
- information systems
- knowledge management systems
- acquire knowledge
- knowledge representation
- knowledge base
- expert systems
- knowledge based systems
- decision making
- service management
- learning systems
- workplace learning
- support environment
- real world
- mission critical
- strategic management
- workflow management
- knowledge workers
- competitive advantage
- knowledge sharing
- electronic commerce
- business intelligence
- business processes
- description logics
- knowledge discovery
- end users
- case study