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The Dimensions of Service Quality at College Computer Center: Scale Development and Validation.
Yu-Lung Wu
Yu-Hui Tao
Deniel-Y. Chang
Ting-Mu Huang
Published in:
MISNC (2015)
Keyphrases
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service quality
customer satisfaction
quality management
customer requirements
service providers
electronic commerce
quality of service
user satisfaction
information systems
website
competitive advantage
online shopping
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