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An Application of SMS Technology for Customer Service Centre.

Ariff IdrisAbd. Samad Hasan BasariNur Hanisah Zubir
Published in: SoCPaR (2009)
Keyphrases
  • customer service
  • customer satisfaction
  • customer behavior
  • email
  • inventory control
  • short message service
  • information systems
  • mobile phone
  • business strategy
  • real time
  • case study
  • cooperative