Evidence on E-Banking Customer Satisfaction in the China Commercial Bank Sector.
Zhengwei MaJinkun ZhaoPublished in: J. Softw. (2012)
Keyphrases
- commercial banks
- customer satisfaction
- marketing strategies
- influential factors
- operational risk
- service quality
- user satisfaction
- customer retention
- credit risk
- risk management
- credit risk evaluation
- credit card
- higher education
- case based reasoning
- information systems
- search engine
- decision support system
- data analysis
- real time