Personalized Feedback-based Customer Incentives in Automated Demand Response.
Thanasis G. PapaioannouGeorge D. StamoulisMarilena MinouPublished in: SmartGridComm (2018)
Keyphrases
- semi automated
- context sensitive
- customer demand
- human operators
- customer service
- transportation costs
- mechanism design
- e learning
- context aware
- fully automated
- moral hazard
- call center
- pricing schemes
- customer behavior
- inventory control
- individual user
- holding cost
- customer relationship management
- customer satisfaction
- user modeling
- user feedback
- relevance feedback