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Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances.
Francesco Polese
Aurelio Tommasetti
Massimiliano Vesci
Luca Carrubbo
Orlando Troisi
Published in:
IESS (2016)
Keyphrases
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service systems
decision making
web technologies
service level
service oriented
service requests
queueing model
enterprise systems
steady state
queue length
arrival rate
call center
service selection
bayesian networks
supply chain
sufficient conditions
lead time
information systems
dynamic programming