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Queueing analysis of internet-based call centers with interactive voice response and redial.

Kosuke HashizumeTuan Phung-DucShoji KasaharaYutaka Takahashi
Published in: CAMAD (2012)
Keyphrases
  • call center
  • data analysis
  • arrival rate
  • artificial intelligence
  • steady state
  • databases
  • statistical analysis