A Customer-Oriented Decision Agent for Product Selection in Web-Based Services.
Raid Al-AomarFikri DweiriPublished in: Int. J. Inf. Technol. Decis. Mak. (2008)
Keyphrases
- decision making
- customer support
- product information
- agent technology
- customer service
- customer requirements
- potential customers
- marketing campaigns
- multi agent
- decision makers
- customer base
- service quality
- service oriented
- multi agent systems
- intelligent agents
- electronic commerce
- multiagent systems
- customer behavior
- market segments
- service composition
- life cycle
- service providers
- web services
- agent model
- decision theoretic
- web enabled
- software agents
- customer data
- customer satisfaction
- agent based systems
- customer demand
- consumer behavior
- service requirements
- customer preferences
- product design
- multimedia
- electronic marketplaces
- end users
- agent systems
- autonomous agents
- mobile agents
- web based systems
- online stores
- call center
- lifecycle management
- context aware
- information services
- software vendors
- dynamic environments
- product recommendation
- multiple agents
- web environment
- exchange information