Web-based Customer Decision Support Systems.
Robert M. O'KeefeTim McEachernPublished in: Commun. ACM (1998)
Keyphrases
- decision support system
- support systems
- decision support
- electronic commerce
- decision makers
- expert systems
- data warehouse
- decision making
- risk management
- management system
- multimedia
- customer behavior
- marketing strategies
- case based reasoning
- clinical trials
- customer relationship management
- medical decision support systems
- steady state
- knowledge representation
- customer satisfaction
- call center
- service times
- emergency management
- information technology
- clinical decision support systems
- agent based architecture