Customer Sentiments Toward Saudi Banks During the Covid-19 Pandemic.
Dhuha AlqahtaniLama AlzahraniMaram BaharethNora AlshameriHend Al-KhalifaLuluh AldhubayiPublished in: ICNLSP (2022)
Keyphrases
- banking services
- saudi arabia
- banking industry
- sentiment analysis
- social media
- educational institutions
- commercial banks
- opinion mining
- driving forces
- public health
- electronic commerce
- customer service
- environmental factors
- information technology
- customer relationship management
- sentiment classification
- public sector
- positive or negative
- marketing strategies
- customer satisfaction
- customer behavior
- return on investment
- customer knowledge
- information systems
- churn prediction
- credit risk
- computer assisted language learning
- search engine