Topic identification for Turkish call center records.

Ridvan Salih Kuzu Ali Haznedaroglu Levent M. Arslan

Published in: SIU (2012)

Keyphrases

call center
service level
asymptotically optimal
heavy traffic
arrival rate
topic models
service quality
service systems
queue length
queueing model
customer service
cooperative
record linkage
databases
agent technology
user interface
objective function
information systems
information retrieval