Efficient Internet Chat Services for Help Desk Agents.
Zon-Yin ShaeDinesh GargRajarshi BhoseRitabrata MukherjeeSinem GüvenPublished in: IEEE SCC (2007)
Keyphrases
- multi agent
- multi agent systems
- agent technology
- software agents
- cost efficient
- communication channels
- decision making
- service providers
- customer service
- web services
- agent based systems
- exchange information
- agent systems
- mechanism design
- web technologies
- information services
- autonomous agents
- communication technologies
- highly dynamic
- mobile agents
- intelligent agents
- dynamic environments
- cooperative
- value added services
- trading partners