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Lessons Learned from Developing Prototypes for Customer Complaint Validation.
Jere Grönman
Petri Rantanen
Mika Saari
Pekka Sillberg
Hannu Jaakkola
Published in:
SQAMIA (2018)
Keyphrases
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lessons learned
future directions
case study
electronic commerce
neural network
customer satisfaction
training set
design science
grounded theory
participatory design