The Development of a User Self-Help Knowledge Management System for Help Desk: Deployment of Knowledge Management Approach and Software Agent Technology.
Sim LauNelson LeungPublished in: ACIS (2005)
Keyphrases
- knowledge management
- agent technology
- agent based systems
- financial investment
- agent oriented
- software development
- software application
- software engineering
- development process
- user interface
- software agents
- case study
- knowledge management systems
- agent systems
- knowledge engineering
- network services
- information technology
- distributed artificial intelligence
- e learning
- software systems
- mobile agents
- information systems
- intelligent mobile
- decision making
- multi agent systems
- enabling technology
- knowledge sharing
- multiagent systems
- intelligent agents
- electronic commerce
- end users
- machine learning
- agent mediated
- distributed systems
- web based learning
- knowledge base
- intelligent systems
- semantic web
- multi agent platform