Mining Personal Service Processes: The Social Perspective.
Birger LantowJulian SchmittFabienne LambuschPublished in: Business Process Management Workshops (2019)
Keyphrases
- social context
- sharing information
- social connections
- web services
- social interaction
- social responsibility
- data mining
- social networks
- multiple perspectives
- web mining
- information services
- personal information
- service management
- mining algorithm
- social media
- service providers
- management system
- text mining
- pattern mining
- context aware preferences
- data mining techniques
- communication patterns
- personal interests
- end users
- social network sites
- personal preferences
- knowledge creation
- itemsets
- single server
- mobile services
- virtual communities
- service quality
- knowledge sharing
- online communities